Legal
Cancellation & Refund Policy
This policy explains how cancellations and refunds are handled for SMTPmart’s SMTP server, email API, and email marketing services.
1. Our Approach
In line with providing our customers with the best quality and client experience, we have established a considerate cancellation and refund policy. We plan each engagement in clear stages — starting with a discovery call and a scope of work covering your sending volume, server requirements, and deliverability goals. This ensures both parties have a complete understanding of the work required, and it helps eliminate the potential for cancellations, reversals, or disputes later on.
2. Refunds for Completed Work
Setting up SMTP servers, configuring domains and authentication, and onboarding a sending account all take time and effort to complete. As work is completed at each stage of onboarding or setup, a refund is not possible for work already completed.
3. Mutual Termination
In the event that a project or engagement is terminated on a mutual basis, the client retains control of all work completed up to that point, and any payment for further development or additional setup becomes void. No previous payment or deposit is refunded once server provisioning, configuration, or account setup is underway.
4. Mid-Cycle Cancellations
There are no partial refunds for cancellations that occur midway through an onboarding stage, billing cycle, or setup phase. Fees already incurred for that stage or cycle are non-refundable.
5. Special and Promotional Offers
No cancellations are entertained for services offered by our team on special occasions or as limited-time promotions. These offers are time-bound and, once purchased, cannot be cancelled or refunded.
6. Email Marketing and SMTP Service Plans
Email marketing and SMTP service plans are not refundable once activated. Clients may cancel an active plan with written notice provided at least 30 days in advance, so that we can wind down sending, server, and support resources in an orderly manner.
7. Dormant or Abandoned Accounts
We do not offer refunds on deposits or payments for accounts or projects that are abandoned or remain dormant, with no activity or communication from the client, for more than 30 days.
8. How to Request a Cancellation
To cancel a service or discuss a billing concern, please contact our team in writing using the details below, and we will confirm the status of your account and any applicable notice period. This policy works alongside our Terms and Conditions.
9. Contact Us
If you have any questions about this Cancellation & Refund Policy, feel free to contact us at any time:
Email: hello@SMTPmart.com
Phone: +91-9958463570