Privacy Policy

Your privacy matters to us. This policy explains what information SMTPmart collects, how we use it, and the choices you have, across our website and our SMTP relay, email API, and email marketing services.

1. Information We Collect

We collect information in a few different ways when you use our website and services:

Account information — name, business name, email address, phone number, and billing details you provide when signing up
Sender and campaign data — sending domains, email content, and recipient lists you upload to send email through our platform
Usage data — pages visited, sending volume, API and SMTP logs, and delivery/engagement metrics needed to operate and support our service
Communications — messages you send us via email, phone, WhatsApp, or our contact forms

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain our SMTP relay, email API, and email marketing services
Process payments and manage your account
Monitor deliverability, detect abuse, and keep our platform secure
Respond to support requests and communicate important service updates
Improve our website and services over time

3. Sender and Recipient Data

When you use our platform to send email, you act as the data controller for the recipient data you upload, and we act as a processor acting on your instructions. We only use this data to deliver your email campaigns and transactional messages, and we do not use your recipient lists for our own marketing purposes.

4. Sharing of Information

We do not sell your personal or business information. We may share information with:

Infrastructure and sub-processors that help us deliver our service, such as hosting and DNS providers
Payment processors, to complete billing securely
Authorities, where required by law or to protect our platform and users from abuse

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how our website is used. You can control cookies through your browser settings, though disabling them may affect how parts of the website function.

6. Data Security

We use reasonable technical and organizational safeguards to protect the information we hold, including access controls and encryption in transit. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain account and sending data for as long as your account is active, or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data as described below.

8. Your Rights

Depending on your location, you may have the right to access, correct, export, or request deletion of your personal information. To exercise any of these rights, please contact us using the details below and we will respond within a reasonable time.

9. Children's Privacy

Our services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page. Continued use of our services after changes are made constitutes acceptance of the updated policy. This policy works alongside our Terms and Conditions.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, feel free to contact us at any time:

Email: hello@SMTPmart.com

Phone: +91-9958463570